Managed and Live Support
Running into website / technology issues when you’re operating a business is a huge distraction. It’s just a part of operating a business and whether you like it or not, it’s going to happen to you at some point.
So having a solid support team that’s available at all times is a critical part of our decision-making process – and it should be for you as well.
That's another aspect of Affordable Websites’ maintenance services is that we offer regular Site support. There are different maintenance plans on offer including:
No Charge Error Corrections
Our support is extremely simple, just submit your request using the simple form below. If this is an emergency(site down), or if you have one of our new maintenance plans, call us directly at 478-922-8979. Normal completion time is within 24 hours or less.
Affordable Web Sites offers live support for your current website project. We will complete any task requested by you during this LIVE session within the time frame allotted. These LIVE sessions are for those clients that DO NOT have ANY maintenance plans. Our rate is simple, it's just $1.00 per minute.
It's as simple as 1-2-3
1. You schedule the time you want to meet.
2. After we have connected for that meeting, you pay for that session.
3. We complete as much as we can during that 30 or 60 minute session.
About My Live Support
Services includes any service that we provide within our company.
Q), I have a maintenance plan, do I have to pay extra for this service?
A). You have LIVE support that is included in your plan, review your plan to see how many sessions it includes.
Q), Who primarily is this service for?
A). Any existing client that want a variety of things done to their project at one time. If your request is more detailed and would take longer than a 45 minute LIVE session, we'll let you know in advance.
Q). How do I schedule an appointment?
A). Simple, either call 478-922-8979 or request an appointment here
Q). Do I prepay for this session?
A). NO, you pay within 5 minutes of the the time you connect with a tech. When you schedule a request, just include a brief summary of what will be done.
Q). What if the work I want to complete exceeds the time i have scheduled?
A). You have the option of extending the session(if no one is directly behind you) by paying for another session or choosing another LIVE session time.